People spend their hard earned money at your dealership, yet their experience is no different than the lot down the street. Ask yourself what are you REALLY doing different than the next guy. Look at dentists... Dentistry is VERY competitive and few people know what differences each dentist has, like product quality, customer service and customer care. So what do they do? They install televisions on the ceiling, give you headphones and give you free stuff when you're done. At your dealership they come in they get their styrofoam cup of cheap coffee and they feel like their getting screwd. People really fear dealing with your sales people because lets face it, they're sales people.

Here is a big idea, train a little old lady to sell your vehicles.
That is exceptionally disarming. Who wouldn't want to buy a car from their gramma? You do know during World War 2 these sweet old ladies made bombs right?

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